Notes from the Quantock Medical Centre
I would firstly like to wish everyone a Happy and Healthy New Year and Thank you for all your Christmas cards, kind wishes and treats at Christmas which were greatly appreciated.
We will be joining the Thomas Poole Library on Thursday 29th January 10am – 12 to support anyone who is interested in using their NHS App or applying for their NHS APP. If you would like to have access to the NHS APP do pop along to the Medical Centre and ask for an application form and bring along some ID a Driving Licence or Passport or utility bill and we will help set this up for you.
Our Patient Group will be meeting at the Nether Stowey Library on Thursdays at 10 am on: 12th March, 11th June, 10th September, 10th December. You are very welcome to come along and join us, feel free to ask any questions about your local health services or what’s happening in the area the more the merrier.
Thank you for your responses to our regular Friends and family test questions following your appointment at the practice we do appreciate your feedback and try and act on any suggestions where we can make improvements and where funding allows.
Over the last year we have updated several chairs in the waiting area and in the clinical rooms as requested. We have tried to improve the décor to be brighter and more modern and added music to help distract from being overheard on reception.
Unfortunately, one of the key themes which we find hard to accommodate is to open the dispensary window all day. We would struggle to do this due to the need to significantly increase our manpower in dispensary to accommodate this, which would be a huge cost to the practice. Currently the window is closed for certain times of the day to allow for ordering and replacing stock, as well as making up peoples requests for medication (we provide over 10,000 items every month), we need to avoid interruptions during these times to ensure mistakes are not made from a patient safety point of view. We are hopeful in time with additional funding we will be able to support this request.
We often get conflicting requests such as to have more patient information available and that we have too much information available. If there is anything you can not find do please ask at reception and we are happy to search for this for you.
We have launched a Facebook page for patient information and patient notices and hope patients will find this helpful.
We have a few staff changes at the Practice, we will be sad to say goodbye to Ali in dispensary in February, and Jacqui one of our Long-Term Condition Nurses in March, we hope to find good replacements to join the team as soon as possible to ensure we maintain our excellent patient care.
Helen Stacey Practice Manager
